Refund policy
We want you to love what you ordered. If something's not right, here's how returns work.
Return window
30 calendar days from delivery.
Condition
Items must be unworn, unwashed, undamaged, and have original tags attached. Original shipping packaging is not required.
Limited-edition items
Limited-edition releases, including 3AM™ Drop 001, are returnable under this policy unless an item is clearly marked Final Sale at the time of purchase.
Final Sale items
Not returnable, except for merchandise that arrives damaged, defective, or incorrect, or where required by law. Any Final Sale designation will be clearly disclosed before you complete your purchase.
Exchanges
Size exchanges are available subject to inventory availability. If your requested size or item isn't available, we won't promise replacement stock — you may proceed under this refund policy instead.
Return shipping
For ordinary returns and exchanges, the customer is responsible for return shipping. If we sent the wrong item, or your merchandise arrived damaged or defective, GOMEZ / FM covers reasonable return/replacement shipping.
Damaged, defective, or incorrect orders
Contact us. We'll offer a replacement when inventory allows; otherwise, a refund.
Refund timing
Refunds are processed within 5 business days of us receiving and inspecting the returned merchandise.
Shipping charges
Original outbound shipping is non-refundable for ordinary returns. It is refunded when the return is due to our error or damaged/defective merchandise.
Refund method
Refunds go to your original payment method.
How to start a return
Contact us to initiate a return or exchange before sending anything back. Once your return is authorized, we'll provide return instructions and the correct return destination.